Return Policy

Velvet Menstrual Cup Return Policy

At Velvet, customer satisfaction is our top priority. We understand that trying a new product, especially something as personal as a menstrual cup, can feel like a big step. That’s why we’ve designed a return policy that reflects our commitment to your confidence, comfort, and trust.

Our Return Promise

1. Satisfaction Guarantee:
If you are not satisfied with your Velvet Menstrual Cup, you may be eligible for a return or exchange under the following conditions:

  • The product is unused and in its original, unopened packaging.
  • The return is initiated within 15 days of receiving the product.

2. Hygiene Assurance:
For health and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with. This policy ensures that all Velvet products remain hygienic and safe for our customers.

3. Damaged or Defective Products:
If you receive a damaged or defective item, please contact us immediately. We’ll replace the product at no additional cost, or provide a refund if a replacement is not available.

How to Initiate a Return

  1. Contact Us: Reach out to our customer care team at [insert email/phone number] or through our website.
  2. Provide Proof: Share your order details along with photos of the product and packaging (if reporting damage).
  3. Approval & Return: Once your return is approved, we’ll provide instructions for shipping the product back to us.
  4. Refund/Exchange: Upon receiving and verifying the returned product, we’ll process your refund or exchange within 7-10 business days.

Important Notes:

  • Shipping charges for returns (except for damaged or defective products) are the responsibility of the customer.
  • Refunds will be processed to the original payment method used during purchase.
  • Velvet reserves the right to refuse returns that do not meet our policy criteria.